Slovakia - CRM varies from one telecom company to another

A United Interactive survey on the quality and level of electronic communication in 11 contact centres operating in the telecoms industry, carried out at the end of 2006, found that Slovanet is the most effective company with regard to communication with its customers.

United Interactive said in a press release that the survey’s results suggest that some companies are still failing to take proper care of their customers when communicating via e-mail and by other electronic means.

United Interactive evaluated companies by means of the e-CPI index (the e-Contact Performance Index), which includes mystery shopping. The maximum score was 100, and Slovanet, the company which led the field, received 71.3 points. T-Mobile was in second place, with 66, followed by T-Com with 63.6 and Orange with 61.5.

Source: PMR. For more info Ceeitandtelecom.com